Here you will find the fastest answers to the most frequently asked questions.
If you did not find the answer to your question here, please do not hesitate to contact us via:
email: hello@wildmoon.live
exchange & return
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Are you not satisfied with the delivered goods or are you simply not satisfied with the size? Take advantage of the possibility of returning the goods without giving a reason within 14 days of delivery. The condition is that the goods are unworn, undamaged with the original labels and packaging.
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Unfortunately, exchange is currently not technically possible. Please return the non-conforming goods using the standard return method and order a new one.
If you want to be sure that a new product will be in stock, do not hesitate to contact us by email at hello@wildmoon.live -
1. Log in to your wildmoon account, where you select the order and the goods you want to return.
2. We will immediately confirm the return by email before sending it.
3. Pack the goods and take them to any Zásilkovna drop-off point, where you will dictate the return code 96231648. The operator will print a label and give you a confirmation of receipt of the shipment. The price for this service is 59 CZK and we will deduct it from the refunded amount.
You can also return the goods free of charge to our brick-and-mortar branch at Shop Up Stories (Římská 35, 120 00, Prague 2), where you just need to hand it over to the staff.
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The amount for the returned goods will be refunded to you using the same payment method that we received your payment from, within 7 days of receiving the goods at our warehouse/store. Goods are usually returned to us within 5 business days. If it takes longer, please contact us and we will resolve the issue together.
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Just log in to your wildmoon account, where you select the order and the goods you want to return.
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Consider whether the complaint is justified and, if necessary, send us photos of the defect to hello@wildmoon.live for assessment.
1. Log in to your wildmoon account, where you select the order and the goods you want to claim.
2. We will immediately confirm the return by email before sending it.
3. Pack the goods and take them to any Zásilkovna drop-off point, where you will dictate the return code 96231648. The staff will print a label and give you a confirmation of receipt of the shipment.
You can also return the goods to our brick-and-mortar branch at Shop Up Stories (Římská 35, 120 00, Prague 2), where you just need to hand it over to the staff.
transport
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- Delivery within the Czech Republic within 2-5 working days.
- Delivery to Slovakia 3-7 working days.
- Delivery to European capitals within 10 working days
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The shipping price depends on the delivery region and is automatically calculated at checkout.
You can find a detailed overview of prices in our transport conditions.
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By myself! :)
The following applies to the mail order company:
- Czech Republic orders over 2500 CZK
- SK orders over 3500 CZK
For the Mail Order Company with delivery to the address and PPL the following applies:
- Czech Republic orders over 3500 CZK
- SK orders over 4000 CZK
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For a complete list of countries, please see our transport conditions .
If your country is not on the list, you can contact us by email or phone and we will try to resolve your order individually.
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In an information email from the carrier Zásilkovna or PPL.
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First, check the location of the package according to the carrier's notification email. If you are unable to locate it, please email us immediately at: hello@wildmoon.live
goods
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We only send the voucher electronically. By entering the unique code in the box at checkout, the amount will be automatically deducted from your gift card.
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Each product marked preorder:
- has a clearly defined delivery date in the product card description - from this date we will send the goods or issue them for personal collection
- Delivery for pre-orders is usually within 2-3 weeks of ordering, unless otherwise stated.
- If the delivery date is extended in any way, we will inform you by email. If a longer date is inconvenient for you, you can cancel the order and we will refund the full amount of your purchase.
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We usually list them directly in the product card. If they are not mentioned, you can contact us by email and we will be happy to measure the products for you or advise you on their selection.
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Take advantage of our automatic notifications. If a product is out of stock, you can sign up for a notification in the card details about its restocking, which will be sent to you by email as soon as it is back in stock. Then don't hesitate: .)